Refund policy

Returns & Refund Policy – Interiors of Ripon

1. Overview

At Interiors of Ripon, we take pride in offering high-quality products and exceptional service. This policy explains the conditions under which returns and refunds are accepted for showroom purchases, online orders, and business-to-business (B2B) sales. Our policy is in line with UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 where applicable.

2. Consumer Returns & Refunds (B2C)

A. Showroom Purchases

  • Items purchased in our showroom can be returned within 7 days from the date of delivery for a refund or exchange.
  • Goods must be unused, in their original packaging, and in a resalable condition.
  • Proof of purchase is required.
  • Exclusions: Bespoke, made-to-order, or special order items cannot be cancelled, returned, or refunded.

B. Online Purchases (Website Orders)

  • If you purchase from our website, you have 14 days from the date of delivery to notify us if you wish to return an item. You then have an additional 14 days to return the goods.
  • Items must be unused, in their original packaging, and in a resalable condition.
  • Refunds will be processed within 14 days of receiving the returned item.
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
  • Exclusions: Bespoke, made-to-order, or special order items cannot be cancelled, returned, or refunded.

3. Bespoke & Special Order Items

  • Any bespoke, made-to-order, or special order items cannot be cancelled, returned, or refunded once the order has been placed.
  • This includes customised products or those ordered specifically from suppliers on your behalf.
  • This policy aligns with the Consumer Contracts Regulations 2013, which do not provide cancellation rights for goods made to a consumer’s specification.

4. Business-to-Business (B2B) Sales

  • B2B purchases are non-returnable and non-refundable unless the goods are faulty or incorrectly supplied.
  • Business transactions are not covered under the Consumer Contracts Regulations.

5. Damages & Faulty Goods

A. Showroom & B2B Orders

  • If an item is delivered damaged or faulty, you must report it within 48 hours of delivery.
  • We may require photographs as proof before arranging a replacement or refund.
  • If a replacement is necessary, we will collect and deliver it at no additional cost.

B. Online Orders (E-commerce Purchases)

  • If you receive a damaged or faulty item, you must notify us within a reasonable timeframe. We recommend reporting issues within 7 days of delivery to allow us to resolve the issue promptly.
  • We may request photographs to assess the damage before arranging a replacement or refund.
  • For confirmed faulty or damaged items, we will arrange collection and replacement at no extra charge.

6. How to Return an Item

  1. Contact Us – Email or call us with your order details to initiate a return.
  2. Package the Item – Ensure the item is securely packed to avoid damage in transit.
  3. Return Shipping – Customers are responsible for return shipping costs unless the item is faulty or incorrect.
  4. Refund Processing – Refunds will be issued via the original payment method within 14 days of receiving the returned item.